How are the palletized products shipped?

We have been shipping these tiles for over ten years and have tested many, many shipping configurations and know these shipping configurations to be the best. Small orders are placed inside a wooden crate and the boxes are secured inside the crate. Crates are expensive but they protect the hand-made tiles on all four sides. You can see from the picture below of the tiles inside a wooden crate the tiles are completely protected. On top of the crate is the packing slip and a DO NOT double stack cone and Caution Heavy notice is placed on all four sides of the crate. 

For larger shipments BANDING is the key! Each pallet is limited in weight to 1,700 lbs. You will notice that the pallet has space around all four edges. This is because during shipping the pallet will likely be hit and if the product is not packed to the corners of the pallets the impact will be absorbed by the pallet and not the tiles. The pallet is then securely wrapped and a DO NOT double stack cone and Caution Heavy notice is placed on all four sides of the pallet. 


How long is a sample and order shipping time?

IN-STOCK SAMPLE ORDERS: In stock sample orders will ship from Desire same day. If you have chosen regular service, it usually takes approximately one (1) week to receive sample. We offer 2-day or overnight shipping. For these faster shipments, just send us an email at orders@desiredesign.world or call us at 210.798.2288 and we will let you know the additional cost for this upgraded shipping. 

CUSTOM SAMPLES: Custom Samples Custom samples take 3 weeks to fabricate and deliver to your location. 

COLOR CHIP SAMPLE ORDERS: Color chip(s) will ship from Desire same day. If you have chosen regular service, it usually takes approximately one (1) week to receive color chip(s). We do offer 2-day or overnight shipping. For these faster shipments, just send us an email at orders@desiredesign.world or call us at 210.798.2288 and we will let you know the additional cost for this upgraded shipping. 


How are samples shipped?

Samples are wrapped in plastic that is heat-shrinked against a backer board, with additional color chips provided as well. You will be provided a tracking number by email. 


How are orders shipped?

Your main order is shipped freight LTL (Less than Truckload) or UPS ground in boxes. The freight will arrive on a truck powered with a lift gate to lower your shipment to the ground level. 


Can the shipping be expedited?

Sometimes you need the order tomorrow and we are here to help in anyway possible, since we are the factory, we can:

  • If the order comes in before 12:00 CST, and if we have the tiles in stock, we can pull then and ship them the same day.
  • If the order comes after 12:00 CST, we will get the tiles ready and they can be released to the carrier the next day.
  • Remember these tiles are heavy, 50 square feet will weigh 350 lbs. Please call us and we can discuss you best options to receive the product as quickly and as economically as possible (210.798.2288). We are here to help! 


How much additional product should we order?

Consider this scenario. You received your product four (4) weeks ago and it is time for the installation process. You installer has dropped a box of tiles and now you need more product. Paying for shipping is a headache in itself, but if we run out of the matching lot then it takes you to a whole new level of frustration. Also, if your product was a custom order, made just for your, the timeline for the entire production of your tiles starts over. 

To avoid this nightmare scenario, you should consider adding 20% extra to your order. Ten percent is for cuts and waste on the immediate job and the other 10% is insurance. You should save it. Having done this for decades, we repeatedly have customers come back to us looking for a small amount of tile from their previous order. For example, you might have to replace a shower head or some other minor change which will result in tiles getting broken. 


What if I want to return my tile?

Click here to view the PDF version of our return policy.


Do the tiles need to be sealed?

Yes, the tiles MUST BE SEALED. See the installation guide for additional details.


Can I recreate a HGTV or look I have seen in a magazine? 

Yes you can! Just email us the picture you like and we will send you suggestions to recreate the look. Often we have the exact tiles featured in magazines like House Beautiful and Veranda and on HGTV in-stock in our warehouses in San Antonio, Texas ! 

Always we can make the tile, and because we are the manufacturer we can offer them to you at unprecedented prices for premier tiles! 

We are excited to work with you to create your dream kitchen, bathroom or patio! 


How about durability?

Cement and terrazzo tiles are extremely durable. The top layer (the design layer) is ¼” thick. So unlike ceramic tiles, which when chipped show the white of the underlying layer, the design aesthetic will not be compromised if a cement or terrazzo tile is chipped. If you chip a cement or terrazzo tile, you simply sand the surface of the tile to remove the divot created by the chip and the tile will be restored.